Frequently asked questions
Answers about ordering, payment, delivery and using Jatiwa products.
Are Jatiwa products Ayurvedic?
Jatiwa offers Ayurvedic wellness products inspired by traditional Ayurvedic practice. Each product page lists the key ingredients where available and how to use the product.
How do I use a Jatiwa product?
Directions are given on each product page and on the pack. Please follow them, or the advice of your healthcare professional.
Are Jatiwa products a substitute for medical advice?
No. Our products are Ayurvedic wellness products and are not a substitute for medical treatment. Please consult your healthcare professional before use, especially if you are on medication, pregnant or have a health condition.
Do you offer Cash on Delivery?
Cash on Delivery is the payment method currently offered at checkout. Availability for your pincode is confirmed at checkout.
How long does delivery take and how can I track my order?
Please see our Shipping Policy for processing and delivery timelines and tracking information.
How do returns and refunds work?
Please read our Return & Refund Policy.
How can I contact Jatiwa?
You can call us or find our registered office on the Contact page.