Privacy policy

At Jatiwa, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, place an order, contact our support team, or interact with our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website or place an order, we may collect certain personal information including your name, mobile number, email address, billing address, shipping address, payment-related information, and other details required to process your order and provide customer support.

We may also collect technical information such as IP address, browser type, device information, pages visited, time spent on the website, and other analytical data that helps us improve our services and user experience.

How We Use Your Information

The information collected by Jatiwa may be used to process and fulfill orders, provide customer support, improve our products and services, communicate order updates, respond to inquiries, send important notifications, and enhance the overall shopping experience.

We may also use customer information for marketing, promotional campaigns, newsletters, product recommendations, and special offers. Customers may opt out of promotional communications at any time.

Payment Information

Jatiwa does not store sensitive payment information such as debit card details, credit card numbers, CVV codes, banking passwords, or UPI PINs on its servers.

All payment transactions are processed through trusted and secure payment gateway providers that follow industry-standard security practices.

Information Sharing

We value customer trust and do not sell, rent, or trade personal information to third parties.

However, we may share limited information with trusted service providers, logistics partners, payment processors, technology providers, and legal authorities when necessary to fulfill orders, provide services, comply with legal obligations, or protect our rights and interests.

Data Security

We implement reasonable technical, administrative, and security measures to protect customer information against unauthorized access, misuse, disclosure, alteration, or destruction.

While we strive to maintain the highest level of security, no method of electronic transmission or internet storage can guarantee complete security.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance website functionality, remember user preferences, analyze traffic patterns, improve performance, and provide a personalized browsing experience.

Users may choose to disable cookies through their browser settings; however, some website features may not function properly as a result.

Third-Party Services

Our website may contain links to third-party websites, applications, payment gateways, social media platforms, or external services. Jatiwa is not responsible for the privacy practices, content, or policies of such third-party platforms.

Customers are encouraged to review the privacy policies of any external websites they visit.

Marketing Communications

From time to time, we may send promotional messages, newsletters, product announcements, special offers, or marketing communications through email, SMS, WhatsApp, phone calls, or other communication channels.

Customers can opt out of receiving promotional communications by contacting our support team or using the unsubscribe options provided where applicable.

Children's Privacy

Our products and services are intended for adults. We do not knowingly collect personal information from children under the age of 18. If we become aware that such information has been collected unintentionally, appropriate steps will be taken to remove it.

Your Rights

Customers may request access to their personal information, correction of inaccurate information, updating of account details, or deletion of certain information where legally permitted.

Such requests can be submitted through our customer support channels.

Changes To This Privacy Policy

Jatiwa reserves the right to modify, update, or revise this Privacy Policy at any time without prior notice. Any changes will become effective immediately upon publication on this page.

Customers are encouraged to review this Privacy Policy periodically to stay informed about how their information is protected.